Conflict Resolution & Mediation Services
Did you know that according to Inc.com workplace conflict cost companies $395 Billion a year! In a diverse workforce, the ability to resolve conflict quickly and effectively can prevent escalation and increase productivity. Addressing workplace conflict helps employees identify the most common causes of conflict at your organization, provides techniques for managing workplace conflict, and identifies the negative effects of unresolved conflict, so employees understand the importance of immediately resolving their problems with co-workers and management.
We will help your organization:
- Understand what conflict and conflict resolution means
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
Mediation
The advantages of mediation are almost endless, as most parties will voluntarily enter mediation to prevent a litigation suit that could cost significant time and money
- Mediation is less expensive that civil litigation or arbitration
- Mediation is a quicker process than civil litigation
- The parties can fully express themselves in mediation
- The parties can preserve the relationship with one another
- Mediation is a less formal process, which allows the parties to feel more comfortable reaching a settlement regarding the conflict
- Mediation is confidential
Mediation doesn’t provide punitive damages, which could be a benefit to both parties to prevent additional costs
